Shipping policy

SHIPPING POLICY

Processing & Production Time All orders require a production period before they are dispatched. Please allow 2–7 business days for your order to be produced and prepared for shipment. This is in addition to your selected shipping timeframe.

Shipping Times Shipping times vary depending on your location and the shipping method available at checkout. Once your order has been dispatched, you will receive a tracking number via email. Estimated delivery times are provided by the carrier and are not guaranteed.

Shipping Costs Shipping costs are calculated at checkout based on your location and order details.

International Orders International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total. We have no control over customs processing times, which may cause delays beyond our estimated delivery window.

Lost or Delayed Packages Once an order has been dispatched, we are not responsible for delays, losses, or damages caused by the carrier. If your package appears lost, please contact us and we will do our best to assist you.

Incorrect Address Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.

Returns & Exchanges As all products are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a faulty item, please contact us within 14 days of delivery with a photo of the issue.