Refund policy

All orders from Not Normal Store are made to order and final sale. We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at [your email]. Include your order number and clear photos of the issue. We will arrange a replacement or refund at our discretion.

Lost Packages If your order hasn't arrived within the expected timeframe, please contact us. For domestic orders, allow up to 30 days beyond the estimated delivery date; for international orders, allow up to 45 days. We'll investigate and arrange a resolution where applicable.

Wrong Address We are not responsible for orders lost or returned due to an incorrect address provided at checkout. Please double-check your shipping details before placing your order.

Cancellations As all products are made to order, we are unable to cancel or modify orders once they have been placed.